BizShop Customer Keeper Services

Value of a Customer

It costs most companies six to ten times more to get new customers then it does to keep the ones you have happy -- and loyal. And without you realizing it, customer attrition might just be YOUR SINGLE LARGEST Cost!

Mystery Shopping

  • Determine exactly what you are doing wrong or right.
  • Identify sources of customer frustration
  • Reduce employee theft and misconduct
  • Find and eliminate shoplifting problems
  • Ensure procedures are followed - even when you aren't there!
  • Identify employees who should get praise for going all out for customers
  • Find safety and health violations so you can correct before penalties happen
  • Eliminate inefficency and waste
  • Improve usability of your website and voice mail
  • Track reach and timing of marketing efforts
  • Educate employees in customer service

Your Eyes and Ears

What is the old saying? When the cat's away..... Mystery shopping can monitor how things are done when you or a manager is not around. You can use that to correct problems, and to reinforce good work.

 

BizShop

1713 E 3rd St
Port Angeles, WA 98362
Sales: 800.949.8029
Office: 360.452.2418
Fax:360.417.3954
bizshop@bizshop.com

 

A Customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption on our work. He is the purpose of it. He is not an outsider on our business. He is a part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.
"Mahatma Gandhi"